Return Policy

How to Change Your Order

We process your orders rather quickly. If you find that you have made an error in your order, please notify us immediately by e-mailing or calling us. If your order has not begun processing, we may be able to correct it. However if your order is in processing and cannot be stopped, we will be unable to modify any portion of your order. Please note: the order notes section is for requests only; you cannot add or change your order via the order notes section.

Returns and Exchanges

You may return an item within 60 days of the date of purchase for a partial refund. If you have received damaged, defective or incorrectly shipped merchandise contact our customer service department immediately. All returns should be shipped to the return address below. All Access Today is not responsible for the cost of returning the item. No COD returns will be accepted. We reserve the right to deny any return. We cannot accept returns or exchanges of opened media products (CDs, DVDs, or videos). We also do not accept returns or exchanges on any wristband products due to copyright laws. Any return received after 60 days of purchase may be denied.

We recommend items be returned via UPS or insured parcel post for proof of delivery. Be certain the items are secure in their packaging so damage does not occur while they are in transit back to our warehouse. We also recommend that you reuse the original shipping carton and packing materials.

Include a copy of your original packing slip, with a description of the reason for return.

If you’re returning an item for a refund, you will be refunded less shipping and a 15% restocking fee.

If you would like to exchange an item, please ship your item back to the address below. As soon as the item is received, you will be refunded less the shipping fees. The restocking fee will be waived, and you will be able to replace the order for the correct item.

If your package is returned marked undeliverable, refused or unclaimed, you will be refunded less shipping charges, and a 15% restocking fee.

Refunds will be processed within 3 – 5 business days of receiving the item. Please allow 3-5 additional business days for the refund to appear on your account.

Partial Bundle Exchanges

If you would like to return a portion of a bundle, please click on the link below to fill out an exchange request form.

http://marketing.allaccesstoday.com/aat/bundleexchange.doc

All exchanges of bundles are subject to a $5 restocking fee. All Access Today is not responsible for the cost of returning the item to be exchanged. Please fill out the form in its entirety and return with the item you're exchanging to the Return Address listed below.

If you are submitting a check or money order, please make payment out to All Access Today.

Return Address:
All Access Today Returns
2100 Northland Dr.
Austin, TX 78756

Sales Promotions/Coupon Codes

Customer must enter coupon code when entering their order. You can enter the coupon code when in your shopping cart below the subtotal. If a customer fails to enter the coupon code when placing their order then the customer service department can adjust it if they are notified by customer prior to the order shipping. Once the order has shipped there are no refunds for the cost difference from the regular price to the sale price if the customer failed to enter the coupon code when placing their order.

Cancelling an Order

Unfortunately, we cannot cancel or modify an order once it begins processing. If we are contacted immediately after the order is placed, we will do our best to cancel or correct the order; however, if it is already in processing, you will need to follow the return policy.

Pre-Order Notice and Cancellation - By purchasing a pre-ordered item, you acknowledge that the pre-order does not guarantee you will receive the item on the day of release. We will ship the pre-ordered items as soon as possible but the nature of album releases and different shipping methods prevent us from guaranteeing a specific arrival date. A Pre-Order does guarantee you will receive a copy of the album, which we will reserve for you until we can ship out the order. As a result of placing these holds on merchandise for pre-orders, any cancellations of a pre-order before shipment are subject to a 15% cancellation fee.